Archive for September, 2012

the engineering approach to problem solving

September 5, 2012 Leave a comment

The hybrid approach you referred to I think reflects the sense of the sociotechnical process. I can’t imagine why people and organizations would not intentionally adopt that as the default position when considering organizational issues, and yet I see people polarizing around either or approach all time in my organization.

It seems to me that the engineering approach really appeals to people who think they have a good handle on the situational assumptions in the problem area he can rely on rules of cause and effect and planning factors lead them to a efficient and effective solution. The simplifying assumption that sociology doesn’t have a major effect and what they’re about to do can sometimes be warranted but is often the assumption that we come to regret later.


Digital workspaces and the atomization of human communication

September 5, 2012 Leave a comment

If we are social animals, and workplace networking and interaction is an important part of our psychological well-being, what are the implications of an increasingly telecommuting workforce?

It’s a well-known phenomenon that people are mean to each other over the Internet in their blogs and discussion board comments. E-mail is well known for being misinterpreted. People are well known for sending e-mails with words they would never say face-to-face.

Doesn’t that add up to an atomization of social interaction with with important negative potential consequences?

What kinds of policies could that drive organizations to develop with respect to official communications? Especially when people have a hard time distinguishing between personal and professional use of IT resources? Don’t these very policies serve as a source of irritation between the people and their organization?

And in different cultural norms across global communities and you can see some of the challenges of creating a digital workspace to take advantage of IT